Return & Exchange Policy

Shipping & Return Policy

At Cherry Avenue, we are committed to providing a smooth, convenient, and secure shopping experience for all our customers. This page outlines our Shipping Policy as well as our Exchange & Return Policy.


Shipping Policy

  1. All orders are processed and shipped within 1–2 business days after order confirmation.
  2. We ship to all cities within the Kingdom of Saudi Arabia, subject to courier service availability.
  3. Shipping fees and delivery times may vary depending on the city and distance. The exact cost will be displayed at checkout.
  4. Once your order has been shipped, you will receive a tracking number to easily monitor your shipment status.


Estimated Delivery Time

  1. Delivery typically takes 3–7 business days, depending on the customer’s location within Saudi Arabia.
  2. Delays may occur in exceptional circumstances beyond our control, such as peak seasons, holidays, or weather conditions.


Exchange & Return Policy

We apply our exchange and return policy clearly and fairly under the following conditions:

  1. Exchange or return is available for clothing items only, within 7 days from the date of receiving the order.
  2. Clothing items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
  3. Discounted items or clearance products are not eligible for exchange or return.
  4. Refunds are not available under any circumstances. Exchange is only permitted for another product, subject to the stated conditions.
  5. All other products (including cosmetics, perfumes, accessories, and similar items) are non-returnable and non-exchangeable after purchase.
  6. All exchange requests will be reviewed after receiving and inspecting the returned item. We will contact you with the next steps via email or the registered phone number.


How to Request an Exchange or Return

  1. Contact us via WhatsApp or through the contact form available on our website.
  2. Provide your order number and the reason for the exchange or return to facilitate the process.
  3. Once approved, you will receive instructions for returning the item or receiving the replacement.


Important Notes

  1. All orders are subject to our approved Exchange & Return Policy terms.
  2. Keeping your invoice or order number is required to complete any exchange request.
  3. For any additional inquiries, please contact us directly via WhatsApp or the contact form.


Please note: Orders cannot be canceled once they have been processed or prepared.